(ePUB) Managing and Motivating Contact Center Employees

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      Managing and Motivating Contact Center Employees
      by Malcolm Carlaw, Peggy Carlaw, Vasudha K. Deming

      Managing and Motivating Contact Center Employees | Read More

      • Author: Malcolm Carlaw, Peggy Carlaw, Vasudha K. Deming
      • Release date: December 24, 2002
      • Language: english
      • ISBN: 9780071388887 (0071388885)
      • Format: paperback, 350 pages
      • Publisher: McGraw-Hill Companies

      About The Book

      Gives you the information, tools, and techniques you need to connect with your frontline staff and lead them to performance. This book explains how to manage the critical ‘human’ element in contact centers, which is important for overall performance than having the contact center technology or operational system.

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